At COUR À BOIS, accessible from courabois.com, one of our top priorities is the privacy of our visitors. This privacy policy document outlines the types of information that is collected and stored by COUR À BOIS and how we use it.
If you have any further questions or need more information about our privacy policy, please do not hesitate to contact us by e-mail. This privacy policy applies solely to our online activities and applies to visitors to our website with respect to information they have shared and/or collected on courabois.com. This policy does not apply to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our privacy policy and accept its terms.
The information we collect
The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point where we ask you to provide your personal information during the website experience. In most cases, this will be during the checkout process.
If you contact us directly, we may receive additional information about you such as your name, e-mail address, telephone number, the content of the message and/or attachments you may send us, and any other information you may choose to provide.
When you create an account, we may ask for your contact details, including details such as name, company name, address, e-mail address and telephone number.
How we use your information
We use the information we collect in a variety of ways, including to:
- First and foremost, fulfilling orders, supporting our customers, and maintaining our website and company.
- Allow saved order information for repeat purchases or to reference historical orders.
- To locate an order in the production and shipping process.
- To better serve our customers and respond to your requests and questions
- To maintain and properly manage our finances (accounting), including submitting the appropriate sales tax to Canada Revenue Agency and Revenu Québec based on our customer's address.
- Improve, personalize and develop our website
- Understand and analyze how our customers use our website
- Develop new products, services, features and functionalities
- To inform our customers (if they have opted in) about current promotions
- Find and prevent fraud
How and where can we contact you?
- We will contact our customers by e-mail for order updates, requests, concerns and also website promotions.
- If an order requires immediate attention and our customers do not reply to their e-mails, we can contact them by telephone.
- If a customer contacts us via a social media platform, we will respond to their request on the same platform, but will try to complete the communication by e-mail.
Where is your information stored and is it secure?
- Your name, company name, address, e-mail address and telephone number are stored on our website, which resides on a secure server. We also store this information in our production system, which is stored, protected and powered by Google.
- Our website has been protected against security attacks, but in the event of a breach, we will inform our customers and fully explain the situation. We constantly maintain the software used on our website to avoid security breaches.
- We keep all e-mails to better serve and communicate with our customers which are stored, protected and powered by Google.
CCPA Privacy Rights (Don't sell my personal information) and request deletion of your personal information.
Our customers have the right to :
- Request that a company that collects a consumer's personal data disclose the specific categories and elements of personal data that a company has collected on consumers.
- Ask a company to delete all personal consumer data it has collected.
- Demand that a company that sells a consumer's personal data does not sell the consumer's personal data.
- If you wish COUR À BOIS to remove and delete all your personal contact and order information, you can request this by sending us an e-mail.
- If you make a request, we have one month to reply.
- If you wish to exercise any of these rights, please contact us.
"Cookies and Web Beacons
Like any other website, courabois.com uses "cookies". These cookies are used to store information, including visitor preferences and which pages of the website the visitor has accessed or visited. The information is used to optimize the user experience by personalizing the content of our web page according to the visitor's browser type and/or other information.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service.
Examples of cookies we use:
- Session cookies. We use session cookies to operate our website.
- Preference cookies. We use preference cookies to remember your preferences and various settings.
- Security cookies. We use security cookies for security purposes.
For more general information on cookies, please read "What are cookies".
Google Analytics
Our website uses Google Analytics, a web analysis service provided by Google, Inc. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. For more information on Google's privacy policy, click here.
Log files
COUR À BOIS follows a standard procedure for the use of log files. These files record visitors when they visit websites. All hosting companies do this as part of the analysis of hosting services. Information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time, referring/exit pages and possibly number of clicks. These are not linked to any personally identifiable information. The purpose of this information is to analyze trends, administer the site, track users' movements around the Web site and gather demographic information.
Facebook Pixel
Our website uses the Facebook pixel to analyze data about our visitors. The Facebook Pixel is an advertising service provided by Facebook Inc, 1 Hacker Way, Menlo Park, 94025, USA.
By using Facebook Pixel, previous visitors to our website can be targeted for our information and advertising on Facebook itself. If you no longer wish to receive advertisements from Facebook, you can change your settings here. More information on how Facebook handles this information can be found here.
Children's information
Another part of our priority is to protect children when they use the Internet. We encourage parents and guardians to observe, participate and/or monitor and guide their online activity.
COUR À BOIS does not knowingly collect personally identifiable information from children under the age of 13. If you believe that your child has provided us with such information on our Web site, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.
How to contact us
If you have any concerns about your information or our privacy policy, please email us at info@courabois.com.